World’s Best Independent Airport Lounge Revealed

Plaza Premium Lounge London
Plaza Premium Lounge London

Plaza Premium Lounge has claimed the top prize at the Skytrax World Airline Awards

Plaza Premium Lounge at London Heathrow Airport T2 has been voted “World’s Best Independent Airport Lounge” at the 2019 World Airline Awards. This is the fourth consecutive time the airport lounge brand has achieved a first-place ranking, with the Plaza Premium Lounge in Brisbane additionally placing in the top 10.

“It is such a pleasure for Plaza Premium Lounge to once again be named as ‘World’s Best Independent Airport Lounge,’ not to mention our deepest gratitude for millions of global travellers and our dedicated team around the world that strives to make travel better every day,” said Song Hoi-see, Founder and CEO of Plaza Premium Group. “As the world leader in airport hospitality, we are committed to continuously enhancing our experience to alleviate the pain points of travellers.”

Closer to home, the Brisbane branch is known for prioritising wellness in its travellers’ airport experience with private spa and wellness facilities, as well as showers with customised amenities. Guests can expect to board feeling fresh and relaxed.

“In the past year, we have put in much efforts in upgrading our service quality and adding new features – from zone planning, ambient design, furniture selection, food and beverage offerings to facilities that cater to different travel types. Our goal remains unchanged, that is to create a journey to make travel better for all travellers,” Hoi-see says.

In the past year, Plaza Premium Lounges have opened in Sihanoukville, Cambodia; Ahmedabad, India; Rome, Italy; Cebu, Philippines; Langkawi, Malaysia and Helsinki, Finland. The award-winning company now has a global network of more than 160 locations in over 44 international airports, across 22 countries and regions and serving 15 million travellers every year.

Commonly deemed the “Oscars of the aviation industry,” the prestigious Skytrax’s World Airline Awards are determined through the largest global annual airline customer satisfaction survey and receive millions of responses from air passengers around the world.  The survey and the award selection are independent and free of any airline influence or interference.

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