Airline: Turkish Airlines
Flight: TK9301
Aircraft: 330-200/300
Route: Singapore to Istanbul
Seating: Business Class
Flight time: 11 hours, 10 minutes
Skytrax Airline Star Rating: 4 Stars
Reviewed by: Gary Allen
The cabin
Seats were in a 2-2-2 configuration. They were roomy and comfortable. There were not enough storage pockets for me, but it was adequate.
Checking in
With a five-hour layover before our Turkish Airlines flight, we were able to use the early business check-in. This comfortable lounge located just past the check-in counter was friendly and efficient. The process was very fast and very easy and there was a separate exit through security.
The Service
Turkish Airlines staff provided some of the best and most attentive service I have experienced in business class. Once in the air, there was a flurry of activity from all of the flight attendants getting things sorted. The ratio of attendants to passengers is quite high – you only have to glance up and there is someone there to help. There is also a counter at the front of the business class section where the flight attendants often stand and prepare foods and snacks – unlike other airlines where the attendants are often out of sight.
Meals
Meals were very impressive. The chef, in his chef whites, takes your order, answering any questions you may have about the choices. The meals are served on porcelain dishes and included a meze platter, traditional Turkish lentil soup, a choice of three mains, and a dessert trolley featuring Turkish desserts, cakes, ice cream, fruit and cheese.
Battery operated tea light candles on the meal trays and around the cabin add a lovely touch. They completely change the mood and allow you to almost forget you’re on a long-haul flight. It’s Turkish delight by candlelight.
Space
The cabin feels spacious and walking around the aisles is easy. There was enough room to walk by the service carts if needed as they were more like trolleys than big carts.
Amenities kit
A black Jaquar tablet case holds your amenities and also contains a pencil case and soft pouch full of the necessary toiletries. Both my partner and I are enjoying the case for our iPads.
Pyjamas or not
There were no pyjamas provided on this flight.
Entertainment
There was a large screen at close to 40cm to watch an assortment of movies and TV shows, and over 600 albums to listen to on the noise-blocking headphones. The remote is a state-of-the-art touch screen making it easy to make selections. There was also complimentary WiFi.
Quality of headphones
The noise-cancelling headphones were large and comfortable.
Bathroom
The bathroom was clean and tidy throughout the flight.
Baggage
In business class, adult passengers have a 30kg baggage allowance.
Loyalty program
The loyalty program is called Miles&Smiles. You can also earn miles through other Star Alliance member airlines.
Gripes
Though there was plenty of storage on the floor in front, I would have liked a bit more next to me within easy reach. If flying solo, you may like more privacy between you and your neighbour.