Airline: Vietnam Airlines
Flight Number: HVN30
Aircraft: Boeing 787-9 Dreamliner
Route: Frankfurt to Ho Chi Minh
Seating: Business Class
Flight Time: 11 hours, 10 minutes
Skytrax Airline Star Rating: 4 Stars
Reviewed by: Gary Allen
The cabin
The business class seats were set in a 1-2-1 configuration, so there was no need to step over anyone to access the aisle. The seats recline to become completely flat beds, with plenty of length for taller passengers. The décor throughout the cabin was pleasantly neutral, with soft grey seat backs, beige upholstery and cream coloured pillows and blankets. If you can, select a seat in the front row, as they have a great flat top area where you can access and organise your belongings.
Checking in
Check-in was fast and easy without any waiting in line. The fact that I was almost four hours early for my flight after my transfer from another German city probably contributed to the ease.
Lounge
The Sky Lounge in Frankfurt was fairly standard as far as business lounges go. While there was little in the way of entermainment, the amenities were adequate. There were some German foods available, including wursts and big doughy pretzels, as well as German beers. There were also international food and beverage options including sandwiches, wine and liquor. The lounge had a lovely quiet room, and I suggest heading there straight away, as there are just six lounges that fill up fast.
The service
The service on board was exceptional. The staff members were never without a smile and seemed happy to go out of their way to help.
Meals
Rather than the standard champagne to kick off the flight, there was a selection of signature Vietnamese cocktails including Hello Vietnam, Red River or Saigon Sunlight. The food menu offered two German dishes and two stir-fries. I opted for one of the German meals, the roast goose with potato dumplings and all the fixings, which was delicious.
Space
The clever configuration of the chairs allows for more privacy and creates the impression of extra personal space.
Amenities Kit
The amenities kit was uninspiring, with only the usual basics included.
Pyjamas or not
There were no pyjamas offered on this flight.
Entertainment
The TV screens were quite large and the entertainment system contained an adequate amount of new movies and TV shows.
Quality of headphones
The noise-cancelling headphones were good quality and quite comfortable.
Bathroom
Bathrooms were clean and fresh, with standard amenities.
Baggage
There’s a 30-kilogram allowance for checked luggage.
Loyalty program
The Lotusmiles program allows guests to accumulate bonus miles that can be used for tickets, upgrades and excess baggage. Membership entitles you to priority check-in, preferred seating, extra baggage, access to business lounges and bonus miles on your birthday.
The gripes
The seats were a little narrow – some extra width would make them more comfortable.