FREEWAY BALACLAVA TRAVEL PTY LTD
Caulfield North, VIC
Photography: Dawn McKiernan
FBI Travel, situated in Melbourne, is an esteemed TMC that has garnered multiple accolades from renowned organisations such as AFTA, Virtuoso, Forbes Travel Guide and our very own Luxury Travel Magazine. The agency takes great pride in being among the foremost agencies in Australia. With a history dating back more than four decades, FBI Travel is the result of a successful amalgamation between Freeway Travel and Balaclava International Travel. The agency comprises three distinct divisions: Corporate, Leisure, and Groups. While each division operates independently, they synergistically tap into one another’s expertise and capabilities.
FBI Travel proudly received recognition and endorsement from The Forbes Travel Guide, marking them Australia’s top luxury travel agency, a first in the country. This prestigious accolade underscores their unwavering commitment to providing world-class service, continuous staff development, and unwavering support for their industry peers.
FBI Travel’s esteemed reputation extends to our partnerships, including Virtuoso, ATAS, CT Partners, and premier affiliations with renowned hotels and cruise lines like Belmond Bellini, Mandarin Oriental Fan Club and Oceania Connoisseur.
During the Covid pandemic, the agency’s dedicated team went above and beyond, reuniting families, repatriating stranded Australians, and facilitating medical team arrivals in Australia.
FBI Travel’s three divisions, Leisure, Corporate, and Groups, work cohesively, sharing expertise and enhancing their clients’ experiences. This collaborative approach allows our expert staff to specialise and excel, continually expanding their knowledge through in-house training, industry events, and Virtuoso courses.
FBI Travel’s clients benefit from “The FBI Advantage,” a comprehensive program providing a dedicated adviser, the FBI Travel App for real-time updates, a Lost Luggage Concierge, 24/7 emergency assistance, and global partner perks. These features offer peace of mind for stress-free travel experiences.